Handmade & personalised in Northern Ireland Free UK delivery on many items 12,400+ happy orders
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The practical bits

Delivery & Returns

Everything you need to know about how your handmade order reaches you.

Dispatch & delivery

Because every item is handmade to order, please allow a little time for us to craft it with care.

  • Orders are dispatched within 1–3 business days
  • Sent via Royal Mail 2nd Class as standard
  • Upgrade to 1st Class for £2 at checkout optional
  • Free UK delivery on many items
  • Currently shipping within the United Kingdom

Packaging

All items are wrapped securely in recycled cardboard to keep them protected in transit. This is for safe shipping rather than presentation — though it always arrives looking lovely.

Returns & problems

As every piece is personalised and made just for you, we're unable to accept returns or exchanges. But your happiness matters — if there's ever a problem with your order, please get in touch and we'll do everything we can to put it right.

Secure payment

Checkout is protected and powered by Stripe. We accept all major cards, plus Apple Pay and Google Pay. Your card details never touch our website.

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