Privacy Policy

Who we are

Laser Lady Designs ("we", "us", "our") is a personalisation and laser-engraving business based in Limavady, Northern Ireland. We are the "data controller" responsible for your personal data. For any privacy question, contact us at laserladydesigns@hotmail.com.

What we collect

When you place an order or get in touch, we may collect:

• Your name, delivery address, email and phone number
• Order details — the items you buy and any personalisation text
• Photos and files you upload so we can make your personalised item
• Messages you send us through the contact or custom-order forms

We do not see or store your card details — payments are handled securely by Stripe (see below).

How we use your data & why

• To make and deliver your order and provide customer service — this is necessary to perform our contract with you
• To respond to enquiries you send us — our legitimate interest in helping customers
• To meet legal and tax obligations — for example keeping order records for HMRC
• To send marketing (e.g. offers or new products) only where you have given consent — you can opt out at any time

Your uploaded photos

Photos and files you upload are used solely to create your personalised item. We do not use them for anything else and we never sell or share them. We keep them only as long as needed to make and fulfil your order (and briefly afterwards in case of a reprint or query), then delete them. If you'd like a photo removed sooner, just ask.

Who we share it with

We only share what's necessary to fulfil your order:

• Royal Mail (and any courier used) — your name and delivery address, to post your order
• Stripe — to process your payment securely
• Our website host and email provider — to run the site and reply to you

We never sell your data or pass it to anyone for their own marketing.

Cookies

Our site uses a small number of essential cookies and similar storage to make the basket and checkout work. We don't use these to track you across other websites or for advertising. For how we measure where visitors come from, see Visitor analytics below.

Visitor analytics

To understand roughly where our visitors come from, we log each visit at an approximate, area level only — the location is rounded to about town level before it's saved, and we do not store your IP address or anything that identifies you personally. To estimate the area, your IP address is briefly checked against a third-party lookup service (ipwho.is) and then discarded. This information is used solely for our own visitor map and is never sold or used for marketing.

How long we keep it

We keep order and contact records for as long as needed to provide our service and meet legal/accounting requirements (typically up to six years for tax records). Uploaded photos are deleted shortly after your order is complete, as above.

Your rights

Under UK GDPR you have the right to access the data we hold about you, to have it corrected or deleted, to object to or restrict its use, and to data portability. To exercise any of these, email laserladydesigns@hotmail.com and we'll respond within one month.

If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk — though we'd appreciate the chance to put things right first.

Contact

Questions about this policy or your data? Email laserladydesigns@hotmail.com or use our contact page.